Factors influencing quality service delivery in public.
Abstract: Quality service and customer satisfaction are major challenges faced by the banking sector in Oman. This paper aims to comparative study of the factors affecting service quality in local and foreign banks in Oman. The quality of service provided in the service sector is of utmost importance in order to sustain in a competitive market.
The first part of this thesis reviews the existing literature on service quality and the influence of the selected sociocultural factors on perception of service quality. The subsequent empirical portion was conducted through personal interviews at the Christkindlesmarkt in November and December 2016.
To ascertain the factors affecting quality service delivery by the Bechem Government Hospital and Green Hill Hospital. To determine the aspects of service quality that is satisfactory and unsatisfactory To identify the patients expectations of Health Service delivery system. Significance of the Study.
The findings of the reasearh are: connectivity, accessibility and service quality have positive and significant impact toward user disatisfaction and user disatisfaction influences traveller.
The purpose of this paper is to examine the relationship and effects of service quality on customer satisfaction by applying the RESCA model (service quality) with the introduction of another variable driver behavior. The study focused on customer.
The fundamental purpose of this thesis is to identify and examine the factors affecting the effectiveness of training in micro and small enterprises. To be clear, the factors are gathered into three groups: the organizational factors, the management-related factors and the individual-related factors.
Factors that Influence the Consumer Behavior on Choices of Local Commercial Bank for Banking Products and Services in Perak iv DEDICATION Firstly, we would like to dedicate this research project to our supervisor, Cik Nurfadhilah Binti Abu Hasan, for her sincere guidance and constructive comments to help us to complete this research project.